Frequently Asked Questions
Does HealthTweak Direct Bill?
Yes! We direct bill to all insurances (if your plan allows) along with MVA, WSIB and Veterans Affairs!
Do I need a referral from my Medical Doctor?
Usually no, but always check with your insurance policy first.
What should I bring to my first visit?
Please bring your healthcare benefits card, piece of ID, shorts and a t-shirt. Please arrive 15 minutes early to complete your initial visit paperwork.
No-show and late cancellation fees?
Please let us know about cancelled appointments 24 hours in advance. Otherwise, a late cancellation fee of 50% of the appointment will be applied.
What to expect on my First visit?
The first visit is very important to determine appropriate plan of care. You should expect a full history and physical examination. Depending on your condition, there might be a
treatment on your first visit.
How long is the first appointment?
Anywhere from 30 -60 minutes, depending on the type of provider you see.
What about parking?
We have assigned parking spots for each service type. Generally, for anyone who is disabled, needs assistance, pregnant or coming in for regular chiropractic care, we have
assigned parking spots in the front of the building. For regular massage, physiotherapy and initial visits we have assigned spots at the back of the building.
Why is paperwork so detailed?
In order to provide a high level of healthcare, we need to make sure we address your whole medical history to create the best plan of care. Please arrive 15 mins early to complete your initial paperwork.
What is the difference between Physiotherapist, Chiropractor and Massage Therapist?
Each service provides benefits at various stages of healing and best suited for different types of injuries/conditions. Physiotherapy is focused on acute conditions and active
rehabilitation. Chiropractic is suited for spinal and neurological conditions, while helping to reset the neurological system. Massage Therapy is used for muscular and soft tissue conditions. Our front staff will guide you toward the best healthcare service.
Do Physiotherapy treatments hurt?
Usually no, but you might get an inflammatory response after your treatment that is a normal part of healing. The inflammation usually causes pain and the response lasts 24-
48 hours, after which you should feel better. Please feel welcome to address any concerns with your healthcare provider.
What is Dry needling?
Dry needling, also known as trigger point dry needling and intramuscular stimulation, is a treatment technique used by various healthcare practitioners, including Physical
therapists, Physicians, and Chiropractors.
Does Dry needling and Acupuncture hurt?
Usually no. Your healthcare provider will always work within your comfort level and maintain high level of communication throughout the treatment.
What to expect from my first Chiropractic visit?
The first visit is very important to determine appropriate plan of care. You should expect a full history and physical examination. Depending on your condition, there might be a
treatment on your first visit.
Do Chiropractic treatments hurt?
Usually no, but you might get an inflammatory response after your treatment that is a normal part of healing. The inflammation usually causes pain and the response lasts 24-
48 hours, after which you should feel better. Please feel welcome to address any concerns with your healthcare provider.
What is a Chiropractic adjustment?
The chiropractic adjustment is a very quick, small movement of a bone beyond its physiological end range to promote a healing response in the body.
Do I have to have a hands-on/manual adjustment?
Not every patient needs an adjustment. Chiropractors have a vast use skills, techniques and modalities to treat many spinal, joint, muscular and neurological conditions.
What the “cracking” sound from Chiropractic adjustments?
Once the manual adjustment has occurred, sometimes patients will hear what is described as a ‘popping/cracking’ sound. This is the formation of a gas bubble in the joint. Now, you do not always need to hear the sound to get the effects of the adjustment.
Can I still visit the chiropractor without a referral?
Yes, you can seek out a chiropractor without a medical referral. Just remember that chiropractic care is not covered under OHIP, and some extended health care coverages. So, it is important to check with your insurance to see what coverage you have first.
Is it safe for infants and kids to see a Chiropractor?
Yes. Chiropractic care is very gentle for infants and kids, plus it helps with healthy development of the child.
Do Massage Therapy treatments hurt?
Usually no, but you might get an inflammatory response after your treatment that is a normal part of healing. The inflammation usually causes pain and the response lasts 24-48 hours, after which you should feel better. Please feel welcome to address any concerns with your healthcare provider.
What is Cupping?
Cupping therapy is a form of therapy in which a local suction is created on the skin using heated cups.
Does cupping hurt?
Usually no, but can leave skin discoloration and subcutaneous bruising. Your healthcare provider will go over all risks and benefits of cupping before the start of the treatment.
Do I need a medical referral to see a Massage Therapist?
Usually no, but always check with your insurance policy first.
Should I continue care even if I am not in pain?
The level of wellness care you want to receive depends on your needs. All treatments are based on your function and wellbeing.
